Shenelle Jones

With over 25 years of experience in the insurance industry, Shenelle is a dedicated and knowledgeable Licensed Risk Advisor at Towne Insurance, where she specializes in Personal Lines insurance. She is based in our Newport News office. Her extensive background allows her to collaborate effectively with both well-known providers and specialty surplus line carriers, enabling her to tailor innovative solutions that meet the diverse needs of Towne Insurance clients.

She takes pride in delivering quick and accurate quotes with meticulous attention to detail, ensuring a seamless and exceptional service experience for all clients. Her commitment to excellence is evident in every interaction, as she strives to build long-lasting relationships based on trust and reliability.

Shenelle holds a Master’s Degree in Business Management with a focus on Organizational Leadership and a Bachelor’s Degree in Business, specializing in Insurance and Risk Management. Additionally, she has obtained several certifications that reinforce her expertise, including Accredited Advisor of Insurance, Associate in General Insurance, and Certified Professional Insurance Agent (CPIA). She is also a Certified Virginia Insurance Continuing Education Instructor and a Certified Mediator.

Before joining Towne Insurance following its acquisition of Lackey Saunders Insurance Co. in 2015, she held various leadership positions, including Senior Account Manager, Branch Manager, and agency owner. She is passionate about her profession and dedicated to helping clients navigate their insurance needs confidently and easily.